Desk Collection Agent (Full-Time) - Jakarta Raya

Join Concentrix, a global leader in customer experience solutions, as a Desk Collection Agent in Jakarta Raya. In this full-time role, you will play a crucial part in our financial services team by proactively contacting customers to manage overdue accounts and recover outstanding payments. As a Desk Collection Agent, you will use various communication channels to engage with customers, ensuring their accounts are up to date and in good standing.

Concentrix is a trusted name in the industry, known for its commitment to excellence and customer satisfaction. We offer a dynamic work environment with opportunities for growth and development. In Jakarta Raya, our team is dedicated to providing top-notch service to our clients, and we are looking for a proactive and customer-focused individual to join us.

Daily, you will handle multiple customer interactions, using tools like CRM systems and telephony software. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers. If you have a passion for customer service and a desire to make a difference, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Proactively contact customers to manage overdue accounts and recover outstanding payments.
• Use CRM systems and telephony software to track customer interactions and account status.
• Communicate effectively with customers to resolve payment issues and update account information.
• Adhere to company policies and procedures to ensure compliance and maintain a high standard of service.
• Provide exceptional customer service by being polite, professional, and empathetic.
• Collaborate with the team to achieve daily and monthly targets for account recovery.
• Monitor and update customer data to ensure accuracy and completeness.
• Maintain a positive and proactive attitude to contribute to a productive work environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Familiarity with CRM systems and telephony software, such as Salesforce or similar platforms.
• Excellent communication skills in both written and spoken Indonesian.
• Ability to work under pressure and meet daily targets.
• Strong problem-solving skills to handle customer inquiries and complaints.
• Professional and empathetic demeanor to build strong customer relationships.
• Willingness to travel to customer locations as required.
• High school diploma or equivalent, with a preference for candidates with relevant certifications in customer service.

🛠️ Keahlian

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